Customer Reliability Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Interacting with customers as a Customer Reliability Engineer (CRE) • Adapting best practices of Site Reliability Engineering (SRE) to customers • Gaining deep understanding of customers’ architecture and configurations • Working with stakeholders to provide support and issue resolution • Enhancing organization’s view of customer health

🎯 Requirements

• 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity • Experience securing operating system (OS) instances, applications, and/or distributed systems • Experience in operating Linux systems • Experience managing and scaling Kubernetes clusters in production environments • Experience with at least one major cloud provider (AWS, Azure, or GCP) • Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7 • Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments • Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities • At least 2+ years of experience acting as a higher escalation point across multiple products lines • Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments • Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting • Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives • Hands-on experience with Terraform for deployment of infrastructure resources

🏖️ Benefits

• Inclusive workplace where every team member feels valued, respected, and empowered • Commitment to fostering an environment where everyone can thrive