Director, Engineering – SPIE

🔥 14 hours ago

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $230.1k - $325.3k / year

⏰ Full Time

🔴 Lead

🖥 Software Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Lead the functions that turn customer-impacting events into meaningful engineering and business signals • Strengthen how Splunk responds to incidents, learns from them, manages customer escalations, and drives accountability for recurring issues • Provide services for producing and consuming logs, metrics, and telemetry • Lead engineering team through alert and incident response • Ensure that each of our customers has an outstanding experience with our products.

🎯 Requirements

• Bachelors + 15 years of experience or Masters + 12 years of related experience • 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions • 4+ years of supervisory experience including managing managers and leading a large engineering focused organization • Proven experience leading customer-impacting incident response functions, including incident leadership, coordination, communications, decision-making, and follow-through • Demonstrated ability to build or mature cross-functional operating models across engineering, support, field, product, customer success, and business teams • Strong understanding of Splunk, how our customers use it, and observability concepts and tooling across the industry

🏖️ Benefits

• medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire date