Customer Reliability Engineer – Hypershield

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $158.2k - $200.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

Hardware • Security

Cisco is a multinational technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-level technology services and products. Cisco builds networking, security, observability, collaboration, and AI-optimized infrastructure for enterprises, service providers, data centers, and edge environments—offering products such as routers, switches, firewalls, programmable silicon (Silicon One), AI networking solutions, hybrid mesh firewall, smart switches, Cisco Cloud Control, Cisco IQ, and services for digital resilience and infrastructure modernization. The company targets large enterprises, hyperscalers, service providers, and governments, and is a market leader in networking and security with broad adoption across Fortune 500 companies.

📋 Description

• Own Hypershield cases escalated from Cisco TAC through to resolution • Diagnose complex production failures through the Hypershield surface • Localize faults across the layered architecture • Develop a deep understanding of each customer's architecture and configuration • Reproduce customer failures, partner with engineering to drive fixes • Convert individual cases into systemic improvements • Help build the team's proactive view of customer health

🎯 Requirements

• Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience • Experience supporting enterprise customers in an escalation capacity • Experience operating and troubleshooting Cisco Nexus / NX-OS • Prior experience to localize failures across a layered data-center architecture • Linux operations experience at the command line

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire date • additional paid time away may be requested to deal with critical issues • optional 10 paid days per full calendar year to volunteer