Sales Operations Analyst

🔥 0 minutes ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Receive, review, and process revenue, internal CBM, and RMA orders accurately and efficiently • Serve as the dedicated Voice of the Customer within Cisco • Develop understanding of customer operational requirements, business priorities, and project milestones • Champion customer needs across Supply Chain, Planning, and Product Management • Manage customer procurement and supply chain engagement, including reschedules, MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests • Maintain backlog hygiene and deliver weekly open order reports • Update customer portals within SLA and resolve credit, tax, pricing, and shipping holds • Ensure disciplined FIFO scheduling • Orchestrate end-to-end sales order processing in Oracle in alignment with best practices and SOX compliance • Liaise with Sales on quoting, allocation queries, order processing, data accuracy, and reporting • Resolve customer order issues, short-shipment claims, deductions, and approved credits • Document and continuously improve SOPs and workflows • Compile audit sample packages for quarterly internal SOX reviews and external substantive testing • Provide vacation coverage and floating desk support across Sales Operations • Support quarter-end close through shipment execution, hold resolution, and billing alignment • Manage and validate quarterly, annual, volume, and contractual price changes • Adopt AI capabilities in daily routines • Participate in UAT and system testing to ensure order-management requirements are met

🎯 Requirements

• Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience • 5+ years of relevant Inside Sales or Sales Operations experience, preferably in a high-tech hardware, networking, or semiconductor environment • Considerable experience with order entry, shipments, hold resolution, and backlog management • Competence in Tier-1 sales order entry systems and processes, especially Oracle • Strong Excel experience, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations • PC literacy, including Outlook, Word, PowerPoint, Teams/Webex, and similar tools • Knowledge and experience of logistics, carriers, shipping terms (Incoterms), and export compliance advantageous • Analytical and detail-oriented, with emphasis on data integrity, accuracy, and revenue recognition compliance • Excellent verbal and written communication and interpersonal skills across global time zones • Direct experience collaborating with customer procurement teams, supply chain partners, and B2B vendor portals • Experience supporting internal SOX controls and external audit sampling workflows preferred • Ability to work in a flexible, constantly changing environment • Ability to multitask and follow through on commitments • Team-oriented and able to work assertively with minimal supervision • Ability to organize and prioritize work • Ability to succeed in a fast-paced, ever-changing environment

🏖️ Benefits

• Opportunities to grow and build at Cisco • Collaboration with global teams across Ireland, the US, and APAC/Thailand • Flexible environment • Team coverage and floating desk support • Professional service and support environment • AI capabilities integrated into daily routines