Cision France
1001 - 5000 employees
Founded 1867
🤝 B2B
📱 Media
📣 Marketing
B2B • Media • Marketing
Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.
Customer Success Manager – Danish Speaking
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇰 Danish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Cision France
1001 - 5000 employees
Founded 1867
🤝 B2B
📱 Media
📣 Marketing
B2B • Media • Marketing
Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.
📋 Description
• Own customer retention across a portfolio, including renewals, Quarterly Business Reviews, retention plans, and growth opportunities • Build trusted relationships with executive stakeholders and align Brandwatch solutions with customer goals and strategy • Drive customer adoption through onboarding, training, and best-practice initiatives • Grow accounts by increasing adoption across teams, departments, and use cases • Identify and share product feedback while managing expectations around enhancements and roadmap priorities • Build a Brandwatch customer community by sharing best practices, success stories, and lessons learned • Maintain accurate customer, opportunity, and renewal records in CRM and customer success systems • Partner with Product Support to resolve customer issues effectively and promptly • Coordinate Onboarding Specialists, Account Managers, and Professional Services to deliver a seamless customer experience • Advise customers on achieving business objectives and realizing the full value of Brandwatch
🎯 Requirements
• 3+ years’ experience in a Customer Success role, ideally in SaaS or a similar technology environment • Experience working toward commercial and retention targets, including renewals and account growth • Proven experience managing customer portfolios and delivering retention and renewal outcomes • Excellent communication and presentation skills for engaging stakeholders at all levels • Strong understanding of social media platforms and social listening/monitoring tools • Experience working with global customers across multiple teams and regions • Strong organizational and time-management skills • Proactive, commercially minded approach with problem-solving and critical-thinking skills • Ability to work independently and collaborate with cross-functional teams • Experience developing and executing strategic account plans • Familiarity with data analysis and customer insights • Experience with CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA • Fluent Danish and English required • Additional Nordic language skills are a plus • Must already be based in the country of employment
🏖️ Benefits
• Inclusive environment supporting diversity, equity, and inclusion • Equal opportunity employer • Reasonable accommodations for people with disabilities • Employee benefits and privileges (not individually specified)
Apply Now
