Cision France
1001 - 5000 employees
Founded 1867
🤝 B2B
📱 Media
📣 Marketing
B2B • Media • Marketing
Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.
Customer Success Manager
Job not on LinkedIn
🔥 26 minutes ago
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Cision France
1001 - 5000 employees
Founded 1867
🤝 B2B
📱 Media
📣 Marketing
B2B • Media • Marketing
Cision France is a leading communications firm that specializes in public relations, media monitoring, and digital marketing solutions. They support over 50,000 communicators in enhancing brand visibility and influence within the media landscape by providing actionable insights and reliable information. Their comprehensive services include media database management, press release distribution, media intelligence, and analytics to help organizations effectively reach their audiences and assess the impact of their communication strategies.
📋 Description
• Customer Onboarding: Digital CSMs guide customers through a self-service onboarding experience using resources provided in the Success Hub. • Portfolio Management: Digital CSMs manage a pool of accounts, optimising their capacity and engagement across a wide customer base rather than serving dedicated clients. • Customer Support & Inquiries: Digital CSMs monitor customer support tickets, triage inquiries, and provide resolutions, escalating product-related issues to the Support team as needed. • Lifecycle Management & Success: CSMs provide usage insights, business reviews, and recommendations tailored to each customer segment. • Collaboration With Internal Teams: Digital CSMs collaborate closely with Support, Sales, MDR, and Account Management. • Process Improvement & Scalability: Digital CSMs help build, iterate, and scale internal processes as Brandwatch/Cision pivots to a digital-first CS model.
🎯 Requirements
• Efficient time and task management across a high-volume, pooled portfolio. • Excellent written communication skills, with empathy and solution-oriented mindset. • Familiarity with customer success platforms (Intercom, Salesforce, Salesloft, Success Hub/EverAfter). • Comfortable with continual process improvement and digital tools.
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