Manager, Market Performance

🔥 6 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Cityblock Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

💰 Secondary Market on 2022-06

Healthcare Insurance • Non-profit • Wellness

Cityblock Health is a healthcare provider focused on filling gaps in the healthcare system for their members. They provide a range of services including primary care, mental health, and social care services. Cityblock collaborates with health insurance partners to build a better healthcare system, ensuring that no one falls through the cracks. Their care model includes urgent care, coordination between providers, and personalized support, with the aim to help members achieve their health goals. Cityblock Health is dedicated to improving the health of marginalized communities by offering comprehensive care that supports autonomy and builds trust-based relationships.

📋 Description

• Responsible for the day-to-day execution of operational workflows that drive value-based care results • Influences through others, ensuring that market-specific initiatives—like member outreach, gap closure, and provider scheduling—are executed with precision • Oversees the daily "ground game" of market operations, ensuring that workflows are completed on time and accurately • Tracks team performance against weekly and monthly KPIs; identifies bottlenecks in workflows • Acts as a bridge between frontline staff and market and central team leadership, ensuring that barriers to care are escalated and resolved quickly

🎯 Requirements

• 5+ years of experience in healthcare operations, clinic management, or a related service-oriented field • 2+ years of experience directly managing people or leading a significant functional workstream • Familiarity with healthcare metrics (e.g., patient engagement rates, appointment keep rates) • Proven ability to solve tactical, day-to-day operational challenges and improve team efficiency • Strong interpersonal skills with the ability to motivate a team and communicate clearly with diverse stakeholders • Fosters a culture of psychological safety and humility within the immediate team • Models a "proactive approach" by ensuring all team tasks are completed with high integrity and excellence • May coach direct reports, helping them build the skills necessary for career progression within the organization • Successfully leads the team through operational changes or new project rollouts with a positive, solutions-oriented mindset

🏖️ Benefits

• health insurance • life insurance • retirement benefits • participation in the company’s equity program • paid time off, including vacation and sick leave