Director of Customer Development

🕒 May 27

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Civitas Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🤝 B2B

📚 Education

☁️ SaaS

B2B • Education • SaaS

Civitas Learning is an education technology company specializing in student success software that provides real-time insights and workflow solutions. Their platform integrates academic, behavioral, engagement, and financial data to support student lifecycle management and achieve equitable student outcomes. Civitas Learning empowers educational institutions with predictive analytics to help create a data-activated student impact strategy, optimize strategic initiatives, and improve student retention and graduation rates.

📋 Description

• Cultivate and sustain high-trust relationships with C-Suite executives, including Presidents and Provosts. • Serve as a strategic advisor who deeply understands institutional challenges at all levels. • Lead and support the implementation and delivery of the Strategic Services portfolio (Managed Services). • Negotiate renewal contracts that maximize growth (upsells) and identify highly qualified cross-sell opportunities. • Create and manage customer Success Plans that align directly to each institutions’ strategic goals and priorities. • Serve as a mentor and thought leader for the broader Customer Development team. • Manage and track KPIs and all contract data in Salesforce (SFDC).

🎯 Requirements

• Master's degree or higher • 12+ years of professional work experience at an institution of higher education (university or college in the United States) or supporting colleges/universities in EdTech (or a combination of both) • Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis • Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite) • Demonstrated ability to influence and mentor team members, serving as a leader among peers • Confident challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning • Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers • Problem-solver who is proactive rather than reactive in addressing customer needs • Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously • Ability to travel (travel requirements - 25%)

🏖️ Benefits

• Competitive salary • Full benefits (paid medical, dental, vision, 401k match) • 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) • Unlimited, flexible PTO • Every other Friday off • Monthly stipend for home office, professional development, or wellness expenses • Generous parental leave policy • Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment