Client Success Support Specialist

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🔥 0 minutes ago

🏈 Alabama, Alaska, +23 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Civitech

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🤝 Non-profit

☁️ SaaS

💰 $10M Series A on 2022-01

Government • Non-profit • SaaS

Civitech is a company that modernizes advocacy and campaign work by providing best-in-class civic tools that are both affordable and accessible for leaders who want to drive change in their communities. Civitech serves political action committees (PACs), party committees, campaigns, candidates, advocacy groups, and nonprofits, particularly those focused on voter engagement and promoting democracy. Their solutions include data tools, voter outreach platforms, and organizing solutions aimed at effectively mobilizing voters and facilitating equal access to the ballot box. Civitech envisions a world where every individual, regardless of their resources, can participate in and influence democracy.

📋 Description

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding. • Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements. • Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools. • Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients. • Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service. • Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout. • Develop and update user-facing support documentation, including video content, help articles. • Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software. • Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product. • Serve as an internal voice and advocate for our customer base and end users.

🎯 Requirements

• Customer service experience with a commitment to supporting and advocating for clients and end-users • Comfortable working in a collaborative environment focused on proactive problem-solving and creative thinking • Familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles • Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation. • Additional Qualifications (desired but not required): Technical experience with any/all of the following • Spreadsheets (Google Sheets, Excel) and formulas • SQL and database structures • JSON and CSS • Hubspot, Slack, and Asana • Project management experience

🏖️ Benefits

• Medical, Vision, & Dental Insurance • 401(k) plan • Employee Stock Options • Employer-paid Life Insurance • Short/Long Term Disability Insurance • Flexible Time Off & Paid Company Holidays • Flexible Spending Account • Parental Leave • Flexible Schedules • Professional Development Stipend • Monthly Office Upkeep Stipend