Customer Support Representative – Part-Time

🔥 8 minutes ago

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Clair

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

Clair is an embedded On-Demand Pay (Earned Wage Access) provider that enables payroll, HR, and workforce-management platforms to offer employees early access to earned wages. Clair integrates via APIs into partner apps, handles compliance and underwriting (partnering with banks and loan fulfillment services), and drives adoption and revenue for platform partners with a white‑labeled, employer‑friendly solution.

📋 Description

• Answer questions over phone, text, and email, acting as a first line of support to our users • Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products • Learn the ins and outs of earned wage advance support • Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

🎯 Requirements

• 2+ years of experience in a customer support role • 1+ years experience using Zendesk. • Excellent communication skills (written and verbal) in explaining tough concepts to customers • An aptitude for numbers and math - our users' toughest questions are usually around their finances • A desire to gain a deep understanding of hourly workers and the financial challenges they face • An excitement about joining an early startup in the fintech space • A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

🏖️ Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family • Fully-paid parental leave • Company-sponsored 401k, HSA, and FSA • Unlimited vacation for salaried roles, generous PTO for hourly roles • Work from home setup allowance • Access to your earnings every day on Clair • Company-sponsored short-term and long-term disability insurance