Clara
201 - 500 employees
💳 Fintech
🤝 B2B
Fintech • B2B
Clara is the leading end-to-end corporate spend management solution for companies in Latin America. Their platform includes locally-issued corporate cards, Bill Pay, financing solutions, and a software platform highly rated by numerous successful companies in the region. Recognized for its inclusive culture and values, Clara has attained a unicorn valuation and has been featured in LinkedIn's Top Startups 2021 ranking.
Customer Happiness Associate, Analista de Experiência do Cliente
🕒 September 24, 2025
🗣️🇧🇷🇵🇹 Portuguese Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Clara
201 - 500 employees
💳 Fintech
🤝 B2B
Fintech • B2B
Clara is the leading end-to-end corporate spend management solution for companies in Latin America. Their platform includes locally-issued corporate cards, Bill Pay, financing solutions, and a software platform highly rated by numerous successful companies in the region. Recognized for its inclusive culture and values, Clara has attained a unicorn valuation and has been featured in LinkedIn's Top Startups 2021 ranking.
📋 Description
• Be the voice of Clara to our customers, solving complex issues with empathy and ownership • Handle and resolve escalated customer inquiries via email, chat, and phone • Investigate problems thoroughly and document findings clearly in internal tools • Proactively reach out to customers to provide solutions and support, including follow-up calls • Offer thoughtful options to customers looking to cancel or return orders, focusing on long-term retention • Identify and propose improvements to processes based on customer feedback • Act as a calm, empathetic, and clear communicator in high-pressure or complex situations • Deliver support with a high bar for quality and excellence, managing multiple tickets and priorities • Collaborate closely with Customer Happiness, Product, Engineering, and Operations teams • Work shift 11:00 to 20:00 (BRT) and occasionally work from Clara’s São Paulo office (hybrid)
🎯 Requirements
• 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment • Previous experience supporting B2B clients • Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office • Availability to work 11:00 to 20:00 (BRT) • Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator • Skilled at investigating and resolving issues autonomously, with solid documentation practices • Proficiency in Google Drive and Office tools (Advanced) • Experience using customer support systems like Zendesk or similar (Advanced) • Familiarity with CRM tools like Hubspot or similar (Intermediate) • Working proficiency in Portuguese and Intermediate English • Nice to haves: Professional working proficiency in English; experience or interest in using AI tools; basic proficiency in Spanish or desire to learn; ability to analyze trends using spreadsheets, SQL, or similar tools; leadership potential and ability to handle complexity
🏖️ Benefits
• Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar • Smart, ambitious teammates — low ego, high impact • Flexible vacation • Hybrid work model focused on results • Autonomy, speed, and support to make meaningful impact
Apply Now
