Director of Customer Engineering

August 16

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Claritas Rx

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Healthcare Insurance • SaaS • Pharmaceuticals

Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Private Equity Round on 2021-03

📋 Description

• Claritas Rx is a venture-backed digital health startup focused on real-world data for specialty biopharmaceuticals. • The Director of Customer Engineering serves as the primary technical interface for enterprise customers, owning the customer-centric technology roadmap and ensuring seamless platform integration with client environments. • As a senior engineering leader, you will collaborate with customer success and product teams, drive technical problem-solving on strategic initiatives and day-to-day support. • Lead a team of engineers with hands-on mentorship and technical oversight, instilling a culture of excellence, transparency, and continuous improvement. • Own the customer success technology roadmap, proactively identifying opportunities to enhance platform value and efficiently respond to emerging customer requirements. • Develop, present, and implement technical solutions that address business challenges for customers, leveraging strong stakeholder management and communication skills. • Lead cross-functional engineering initiatives to ensure seamless integration of Claritas Rx’s platform with client environments, driving business outcomes and client satisfaction. • Advise customers on best practices for platform use, data integration, and automation, often consulting on architecture, security, and compliance. • Develop and mentor a team of customer-oriented engineers, fostering technical excellence and continuous improvement. • Champion innovation by evaluating emerging technologies and prototyping new customer-focused features. • Collaborate with account managers and business development teams to support proposals, solution design, and client presentations. • Establish and maintain trusted, long-term relationships with clients, acting as the technical voice and advisor during solution design and delivery. • Join Us: We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. In addition to our great environment, we offer a competitive salary of $210,000 to $230,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.

🎯 Requirements

• Bachelor's or Master’s degree in Computer Science, Information Technology, Engineering, or related field. • 10+ years’ experience in technology, software engineering, or customer engineering roles—preferably in a SaaS, healthcare, life sciences, or consulting domain. • Proven track record at a leading consulting firm (e.g., ZS, Deloitte, Accenture, PwC, EY, McKinsey, BCG, etc.) with significant implementation experience on data platforms, analytics solutions, or data and analytics-related SaaS products. • Deep understanding of cloud platforms (AWS), data integration, API management, and process automation. • Hands-on experience with the technical delivery and deployment of large-scale data platforms and analytics solutions for enterprise clients, ideally in the life sciences industry. • Familiarity with data engineering, data modeling, ETL pipelines, BI/reporting tools, and modern frameworks (Python, Java, FastAPI, Django, Spring Boot, etc.). • Demonstrated success leading engineering teams supporting enterprise customers with solution delivery, technical onboarding, and ongoing technical account management. • Solid grasp of software engineering best practices including Agile methodology, DevOps (Docker, Kubernetes), version control (GIT), and automated deployment strategies. • Outstanding communication and stakeholder management skills, able to interact effectively with both technical and non-technical client teams. • Experience in consulting or customer engineering with responsibility for pre-sales technical enablement, RFP response support, and solution architecture. • Ability to rapidly learn new technologies and innovate solutions to complex customer challenges. • Experience mentoring and developing junior engineers. • Relevant industry certifications (AWS, Databricks, etc.) are desirable. • Willingness to travel as needed to support customer engagements.

🏖️ Benefits

• Competitive salary • Benefits package • Opportunity to make a significant impact on a first-in-industry digital health solution