Principal Implementation Consultant

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🔥 15 hours ago

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Clariti

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🏢 Enterprise

Government • Enterprise • Software

Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

📋 Description

• Lead the full implementation lifecycle for Clariti's most complex customer deployments, from discovery and solution design through configuration, testing, training, and go-live, ensuring each phase meets defined success criteria and customer expectations. • Translate complex customer requirements into practical, scalable configuration solutions; make sound product functionality trade-offs and clearly communicate the implications of each approach to customers and internal teams. • Set and uphold quality standards across all workstreams; conduct thorough reviews of configuration, documentation, and test plans to catch and resolve issues before they reach the customer. • Anticipate implementation risks before they materialize; diagnose root causes quickly when issues arise and drive resolution with precision and minimal disruption to the customer. • Manage implementation workplans, milestones, and customer-facing deliverables across concurrent projects, maintaining clarity on priorities and proactively surfacing blockers to the appropriate project team members. • Delegate work effectively to intermediate implementation consultants to ensure functional work is balanced, aligned to team skillsets and meets a cohesive quality standard for all deliverables.

🎯 Requirements

• 12+ years of hands-on experience implementing enterprise software in a SaaS, professional services, or government technology environment. • Demonstrated track record of independently owning and delivering complex, multi-workstream implementations from discovery through go-live with minimal oversight. • Deep familiarity with the full implementation lifecycle, from requirements gathering, solution design, and configuration through testing, training, and post-launch support, and the judgment to adapt each phase to the customer's context. • Experience working directly with government or public sector customers strongly preferred.

🏖️ Benefits

• Competitive compensation packages • Well deserved time off • Benefits to keep you and your family healthy