Customer Success Manager

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September 6

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Clarium

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Healthcare • Artificial Intelligence • SaaS

Clarium is an AI-powered supply chain platform designed specifically for the healthcare industry. It offers end-to-end visibility and intelligent automation to enhance efficiency for hospitals and their suppliers. With features such as real-time monitoring of inventory levels, automated substitute management, and data-enabled workflow applications, Clarium revolutionizes supply chain management in healthcare, enabling providers to save time and improve patient care.

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Act as the day-to-day point of contact for assigned healthcare accounts, ensuring responsive, high-quality support. • Build relationships with operational and managerial stakeholders; escalate executive engagement with senior team members when appropriate. • Lead quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify opportunities for growth. • Conduct regular check-ins, health reviews, and success planning discussions with clients. • Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction. • Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact. • Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans. • Capture and share customer best practices both internally and externally. • Collaborate closely with Implementation, Support, and Product teams to resolve client issues and streamline the customer experience. • Prepare QBRs and executive updates for enterprise clients and provide structured feedback to Product and Engineering to influence roadmap priorities. • Identify and align expansion opportunities with customer goals in collaboration with Sales; cultivate customer advocates and drive long-term engagement.

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience). • 2–4 years of experience in customer success, account management, or a SaaS client-facing role. • Exposure to healthcare, supply chain, or ERP workflows. • Excellent communication, relationship-building, and organizational skills. • Strong problem-solving ability and comfort working cross-functionally. • Preferred: Experience with SaaS platforms in healthcare or supply chain. • Preferred: Familiarity with ERP systems (e.g., Infor Lawson, Oracle PeopleSoft, Workday) or healthcare data standards (EDI, HL7). • Preferred: Experience managing mid-market or enterprise accounts. • Preferred: Project Management or Agile certifications.

🏖️ Benefits

• Innovative Environment: Be part of a company revolutionizing healthcare operations. • Growth Opportunities: Take ownership of client outcomes and grow into enterprise account leadership. • Supportive Culture: Join a team that values collaboration, continuous learning, and mutual success.