Technical Account Manager

🔥 23 hours ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Claroty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Claroty is a cybersecurity company that specializes in securing mission-critical infrastructure through its indusry-centric platform designed for cyber-physical systems (CPS). Their platform offers extensive asset visibility and a wide array of solutions including exposure management, network protection, secure access, and threat detection, tailored for sectors like healthcare, industrial cybersecurity, and critical infrastructure. Claroty serves a global client base from its headquarters in New York City, deploying its solutions across various industries worldwide.

📋 Description

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet technical and business objectives • Serve as the primary technical point of contact, owning technical requirements and ensuring alignment with best practices • Provide technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance • Proactively identify risks, gaps, and opportunities for improvement across customer environments • Translate customer feedback, industry trends, and field insights into recommendations for Product, Engineering, and Customer Success teams • Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery • Support escalations and complex technical scenarios with Support and R&D teams • Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives • Travel up to 30% to support on-site engagements, workshops, and strategic meetings

🎯 Requirements

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles • Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial • Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles • Experience with Operational Technology (OT) environments and industrial networks – a strong advantage • Solid understanding of cybersecurity principles and secure network architecture • CCNA or equivalent certification is a must • CCNP certification – a strong plus • Full proficiency in both Japanese and English (written and spoken) is a must • Strong communication and presentation skills with the ability to engage both technical and executive stakeholders • Customer-centric mindset with the ability to build trusted, long-term partnerships • Willingness to travel up to 30%

🏖️ Benefits

• Equal-opportunity employer committed to fostering a diverse and inclusive work environment • Special accommodations available upon request in all selection phases