Dispatcher

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Clean Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💰 $300M Post-IPO Debt - Clean Energy Fuels on 2023-12

Clean Energy pioneered renewable natural gas (RNG) as a vehicle fuel in the U.S. and we continue to be the largest provider of RNG for transportation. We have an extensive network of over 600 fueling stations across North America, and can deliver RNG to any station, public or private. RNG is the cleanest solution available today for heavy-duty trucks, transit fleets, and large vehicles. It’s accessible, affordable, and the fastest way to lower carbon emissions by up to 500%.

📋 Description

• Responsible to receive, evaluate and manage emergency or non-emergency service requests from customers, technicians or sites through different communication channels. • Ability to communicate and prioritize issues surrounding the equipment at each location. • Ability to establish priorities, use independent judgment and escalate critical matters to appropriate parties or management when necessary. • Follow standard operating procedures to ensure that all actions conform to the protocols set within the Call Center guidelines and/or the customer's contracted service level agreements (SLA). • Must be empathetic and calm under pressure. • Be able to understand and accurately communicate the situation and level of urgency to the technician or field management. • Work onsite or remote during regular business hours, after hours, weekends and some holidays within a 24/365 Call Center. Periodic travel – 10%-25% to local CNG and LNG stations. • Other duties as assigned.

🎯 Requirements

• College degree and 3 years related experience and/or training; or equivalent combination of education and experience. • Experience dispatching and an understanding of mechanics and compressor operations. • Proficient in Microsoft Office applications. • Previous experience with dispatching, field service or maintenance management systems is a plus. • Strong typing skills (at least 45-50 wpm).

🏖️ Benefits

• 401K • Medical • Dental • Vision • Life • AD&D and more.