clearer.io
eCommerce • B2B • SaaS
clearer. io is a company dedicated to optimizing the eCommerce experience through innovative solutions that enhance product discovery and streamline the customer journey. By offering advanced, easy-to-integrate applications, clearer. io helps businesses increase conversions and sustain smart growth. The company also fosters powerful partnerships aimed at leveraging technology for competitive advantages in the eCommerce sector.
Junior Helpdesk, InfoSec Support Specialist
October 24
clearer.io
eCommerce • B2B • SaaS
clearer. io is a company dedicated to optimizing the eCommerce experience through innovative solutions that enhance product discovery and streamline the customer journey. By offering advanced, easy-to-integrate applications, clearer. io helps businesses increase conversions and sustain smart growth. The company also fosters powerful partnerships aimed at leveraging technology for competitive advantages in the eCommerce sector.
📋 Description
• Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage). • Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken. • Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion. • Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes. • Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices. • Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization. • Track phishing simulation results and flag users who may need additional security awareness training. • Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence. • Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues. • Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.
🎯 Requirements
• 1–2 years of professional experience in IT support, helpdesk, or a related technical role. • A degree or diploma in a technical field such as Information Systems, IT, or a related discipline. • Strong written and verbal English communication skills. • Hands-on experience with Google Workspace administration (account setup, groups, permissions). • Basic understanding of IT and security concepts (identity and access management, MFA, phishing awareness). • Comfort with hardware tracking and inventory management. • Familiarity with ChatGPT or other AI tools for productivity and problem-solving. • Experience with automation tools (Zapier, APIs, Python, or similar) and a mindset for identifying and automating manual, repeatable processes. • The standard working hours are 8:00 AM - 5:00 PM, with a 1-hour break from 12:00 PM - 1:00 PM. However, flexibility may be required to work within a 7:00 AM - 8:00 PM window to support collaboration with our globally distributed team, while maintaining a standard 8-hour workday. • **Preferred:** • Exposure to compliance or security frameworks (SOC2, ISO27001, GDPR). • Experience with Apple Business Manager, Rippling (MDM), and CrowdStrike (EDR). • Background in a SaaS or startup environment. • **Qualities:** • We're looking for someone who is curious, dependable, and knows when to ask for help - someone who takes pride in their work and believes in supporting the team's success.
🏖️ Benefits
• Work remotely from anywhere that brings you happiness. • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions. • Wellness Allowance: Support for classes promoting physical and mental health. • Time Off: 20 days/year, in addition to Vietnam holidays. • MacBook Provided. • Collaborative Events: Offline meet-ups, monthly gatherings and year-end party. • Continuous Learning: Technical and general workshops, online resources. • Health and Wellness Benefits: Generali Health Care, annual check-up. • International Exposure: Enhance expertise and English communication skills.
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