Bilingual Incentive Specialist

🕒 April 26

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $48.8k - $66.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

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CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚡ Energy

📚 Education

💰 Private Equity Round on 2013-06

Energy • Environmental Services • Education

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Deliver program implementation and administrative services to an Oregon based non-profit client • Speak with both English and Spanish-speaking customers and contractors through both phone and email on a variety of topics • Develop and maintain an understanding of several energy conservation and renewable energy program details to effectively educate customers and contractors on available services • Provide assistance to customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation • Document conversations with customers, provide recommendations on products or services, and advise on program participation details • Support follow-up communications and next steps to current program participants as necessary • Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers • Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met • Contribute to continuous customer experience improvement initiatives • Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing • Prepare and review required program participation documentation while coordinating with various departments, both internal and external

🎯 Requirements

• 2-4 years relevant experience • High School Diploma or equivalent is required

🏖️ Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career