Customer Success Manager

Job not on LinkedIn

🕒 May 12

🌲 North Carolina, South Carolina, +1 more states – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $80k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Clearview AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

🔐 Security

🏛️ Government

Artificial Intelligence • Security • Government

Clearview AI is a U. S. -based company that develops and provides facial recognition software and investigative tools used primarily by law enforcement, government agencies, and the military. Its platform matches images against a very large proprietary database to accelerate suspect identification, criminal investigations, victim recovery, and national security operations, and the company emphasizes accuracy, scalability, and security/compliance for public-sector customers.

📋 Description

• Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events • Understand customers’ needs and priorities to optimize the use of their platform • Identify growth opportunities for up-sell and cross-sell within existing accounts • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts • Effectively communicate application features and product information for new releases and facilitate their adoption • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results • Resolve billing and support inquiries in a timely and productive manner • Coordinate small customer projects • Assist in onboarding new team members • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention. • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes. • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations. • Other reasonable additional responsibilities that may be asked from time to time

🎯 Requirements

• 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety) • Experience providing product support at the user level • Experience using CRM tools (ex: SFDC, Hubspot) • Well-organized and excellent time management abilities • Proven ability to collaborate and build strong relationships with customers • Exceptional oral and written communication skills and attention to detail • Passion for technology and public safety • Bachelor's degree or equivalent experience • Ability to travel within United States • Candidates based in North and South Carolina are strongly preferred due to team collaboration and business needs

🏖️ Benefits

• Medical, Dental, Vision, STD and LTD Plans • FSA - Medical and Dependent Care • EAP and wellness programs • 13 Paid Holidays • Unlimited PTO • Flexible work environment - 100% remote • 401(k) plan