Senior Technical Services Representative

🔥 4 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $129.5k - $194.5k / year

⏰ Full Time

🟠 Senior

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Clearwater Paper Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🤝 B2B

B2B

Clearwater Paper Corporation is a premier independent supplier and manufacturer of paperboard packaging products serving North American converters. The company produces high-quality, sustainable paperboard used in consumer goods and foodservice packaging, sources fiber from responsibly managed forests, and provides packaging solutions alongside corporate investor and sustainability reporting. Headquartered in Spokane, Washington, Clearwater Paper focuses on B2B relationships with converters and brand owners.

📋 Description

• The Sr Technical Services Representative facilitates communications between customers and mill operations to improve customer value through products that consistently meet or exceed customer expectations. • Plan trials for new product development; coordinate with operations, sales, and customers. • Analyse/ troubleshoot conversion of Clearwater paperboard at customers’ locations. • Work with our customers and internally to drive waste (in all its forms) from our processes in a way that builds customer loyalty so that Clearwater Paper is viewed as a business partner and not just another supplier. • Prepare and present written and oral sales presentations to customer decision-makers on quality, assessments, or efficiency-related issues at the headquarters and/or division levels. • Assess customer accounts for opportunities to improve quality, service, cost to serve, and customer plant efficiency. • Assists customers in implementing lean manufacturing/continuous improvement (CI) methodologies. • Facilitates Kaizens as needed to aid and assist customers with improvement initiatives. • Plans and implements customer manufacturing assessments that will help customers improve efficiency and profitability. • Works with customers in a way that supports their business plans and goals so that Clearwater Paper is viewed as their business partner and their preferred paperboard supplier of choice.

🎯 Requirements

• Bachelor’s degree in industrial management, engineering, or related field preferred. • Minimum seven (7) years of Technical/Sales experience required. • Advanced knowledge of SBS folding carton and/or Food Service is required. • Cup experience, preferred. • Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences. • Excellent problem-solving and decision-making skills. • Ability to coordinate efforts and achieve consensus among varied groups. • Proficient in Microsoft Excel, Word, and PowerPoint at an intermediate level. • Demonstrated ability to create/design new business processes and procedures. • Excellent troubleshooting, organization, and planning skills. • Ability to participate in appropriate workshops, seminars, and courses designed to improve technical knowledge & skillsets, continuous improvement, and lean manufacturing methodologies for personal growth & development. • Frequent air and automobile travel. • Foreign travel with extended airtime. • Personal protective equipment required in mill/manufacturing environments. • Some physical exertion required Lifting & bending; carrying suitcases, briefcase, entry and exit of various aircraft, buses, taxis, etc.