
10,000+ employees
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
🔥 34 minutes ago
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10,000+ employees
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
• Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals • Review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios • Proactively generate and review 24-hour staffing projections • Seek coverage via phone calls and/or texts for shifts and special circumstances • Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing • Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care • Utilize multiple computer systems to communicate with nursing leadership of all hospitals • Work collaboratively with nurse leadership to review current and anticipated staffing needs • Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units • Complete appropriate documentation utilizing Kronos for caregiver schedule changes • Be a point of contact for unit call offs • Accurately record, document and report call offs according to SOP • Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers • Attend and successfully complete required training
• High School Diploma/GED and 2 years of customer service experience OR Associate's Degree may substitute for up to 1 year of the stated experience OR a Bachelor's Degree may substitute for up to 2 years of stated experience • Proficient in MS Office, Excel and database software • One year of staffing/scheduling experience (preferred)
• Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
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