Technical Account Manager – Architect

Job not on LinkedIn

🔥 47 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 15%

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ClickHouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $400M Series D on 2026-01

SaaS • Enterprise • Artificial Intelligence

ClickHouse is an open-source, column-oriented OLAP database and real-time data warehouse that delivers extremely fast, resource-efficient analytics at petabyte scale. ClickHouse offers both self-managed open-source software and managed cloud services (ClickHouse Cloud available on AWS, GCP, Azure), as well as complementary products like ClickHouse Managed Postgres, ClickStack (an open-source observability stack), Langfuse for LLM observability, Agentic Data Stack for AI applications, and chDB in-process SQL engine. It targets use cases such as real-time analytics, observability, data warehousing, machine learning and GenAI, and provides integrations with BI tools, data ingestion, and language clients. ClickHouse is used by enterprises across industries (e. g. , financial services, cybersecurity, e-commerce, gaming, automotive) and emphasizes performance, cost-efficiency, developer-friendliness, and open-source community adoption.

📋 Description

• Provide ongoing Technical Account Management, consultative support, escalation insights, and oversight for strategic users, customers, and prospects • Assist enterprise customers with L3 support cases and escalations • Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and proofs of concept • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing customer success • Own and oversee L3 support cases and escalations in partnership with the L1/L2 Support team • Partner with Product Management, Engineering, and Sales on product roadmaps and account plans • Deliver high-quality 24x7 support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with documentation, Knowledge Base articles, ClickHouse Learning, reference architecture, and QA needs • Perform approximately 50% case-initiated consultative support and 50% TAM functions including project guidance, onboarding coordination, escalations, communications, documentation, roadmap, and meeting leadership • Report to regional Support Engineering Managers

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS) • Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data • Experience leading and shipping large-scope technical projects with multiple experienced engineers • Expertise with a public cloud provider (AWS, GCP, or Azure) and infrastructure-as-a-service offerings such as EC2 • Excellent communication skills and ability to work in customer-facing and cross-functional roles • Teamwork, global engagement, empathy, and challenging-problem-solving mindset • Self-driven, curious, and eager to continuously learn and grow • Must be open to regional travel for onsite customer visits • Must be available according to scheduling and onsite travel requirements for high-quality 24x7 support in a global, distributed environment • Experience as a support engineer, success engineer, or solutions engineer for premium or enterprise customer accounts • Hands-on experience with ClickHouse, SQL, or another DBaaS technology • Must address right-to-work sponsorship requirements for India

🏖️ Benefits

• Flexible work environment; remote-friendly global company • Employer contributions towards healthcare • Stock options for every new team member • Flexible time off in the US and generous entitlement in other countries • USD$500 home office setup allowance for remote employees • Opportunities to participate in company-wide global offsites

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