Technical Account Manager – Architect

Job not on LinkedIn

🔥 12 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Provide ongoing Technical Account Management, consultative support, escalation insights, and oversight for strategic users, customers, and prospects • Assist enterprise customers with L3 support cases and escalations • Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and proofs of concept • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing customer success • Own and oversee L3 support cases and escalations in partnership with the L1/L2 Support team • Partner with Product Management, Engineering, and Sales on product roadmaps and account plans • Deliver high-quality 24x7 support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with documentation, Knowledge Base articles, ClickHouse Learning, reference architecture, and QA needs • Perform approximately 50% case-initiated consultative support and 50% TAM functions including project guidance, onboarding coordination, escalations, communications, documentation, roadmap, and meeting leadership • Report to regional Support Engineering Managers

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS) • Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data • Experience leading and shipping large-scope technical projects with multiple experienced engineers • Expertise with a public cloud provider (AWS, GCP, or Azure) and infrastructure-as-a-service offerings such as EC2 • Excellent communication skills and ability to work in customer-facing and cross-functional roles • Teamwork, global engagement, empathy, and challenging-problem-solving mindset • Self-driven, curious, and eager to continuously learn and grow • Must be open to regional travel for onsite customer visits • Must be available according to scheduling and onsite travel requirements for high-quality 24x7 support in a global, distributed environment • Experience as a support engineer, success engineer, or solutions engineer for premium or enterprise customer accounts • Hands-on experience with ClickHouse, SQL, or another DBaaS technology • Must address right-to-work sponsorship requirements for India

🏖️ Benefits

• Flexible work environment; remote-friendly global company • Employer contributions towards healthcare • Stock options for every new team member • Flexible time off in the US and generous entitlement in other countries • USD$500 home office setup allowance for remote employees • Opportunities to participate in company-wide global offsites

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