Technical Account Manager, Architect

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Work with strategic and enterprise ClickHouse users, customers, and prospects identified by ClickHouse Sales on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Own and oversee L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner with Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to scheduling and onsite travel requirements to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems • Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data • Experience leading and shipping large-scope technical projects with multiple experienced engineers • Expertise with a public cloud provider such as AWS, GCP, or Azure and its infrastructure-as-a-service offerings such as EC2 • Excellent communication skills and ability to work in a customer-facing role with Support Services, Engineering, and Sales teams • Teamwork, global engagement, empathy, and challenging-problem-solving mindset • Self-driven, curious, and eager to continuously learn and grow • Openness to regional travel for onsite customer visits, currently estimated at up to 35% of the time

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries. • Employer contributions towards your healthcare. • Every new team member who joins our company receives stock options. • Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Opportunities to engage with colleagues at company-wide offsites.