Technical Account Manager – Architect

September 22

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ClickHouse

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SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Provide consultative Technical Account Management and Support to strategic and enterprise ClickHouse users, customers, and prospects • Perform L3 Support (escalated cases) and ownership/oversight of Support Cases and Escalations, working closely with Support L1/L2 • Provide architectural, technical, and migration guidance and assistance for onboarding, production launches, and POCs • Lead projects, escalations, meetings, and onboarding coordination to enable customer success • Partner with Product Management, Engineering, and Sales to develop the roadmap and account plans • Be present and available according to scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring, mentoring new team members, and developing documentation, knowledge base articles, learning resources, reference architectures, and QA needs • Split responsibilities approximately 50% case-initiated consultative support and 50% TAM functions (project guidance, communications, documentation, meeting leadership)

🎯 Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS • Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers • Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2) • Excellent communication skills and ability to work in a customer-facing role and collaborate with Support Services, Engineering, and Sales teams • Willingness to travel regionally for onsite customer visits (estimated up to 35% of the time) • Self-driven, curious, and eager to continuously learn and grow • Mindset of teamwork, global engagement, empathy, and solving challenging problems

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – company-wide offsites and in-person connection opportunities.