Senior Technical Account Manager – Customer Success, EMEA

Job not on LinkedIn

🔥 23 hours ago

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Act as a strategic partner and trusted advisor to customers • Develop success plans, guide onboarding and adoption, and ensure stakeholders see continuous value • Own account health, engagement, and strategic direction across the assigned customer portfolio • Work cross-functionally with Sales, Product, and Support to drive customer success • Guide new teams through implementation, onboarding, and training • Translate functional and technical requirements into scalable ClickUp workflows, templates, hierarchies, and automations • Guide foundational setup, integrations, enablement, best practices, system governance, and change management • Monitor seat utilization, adoption trends, Champion/Stakeholder engagement, and account health • Build and execute adoption plans and account reviews • Identify risks and build recovery plans with the account team • Conduct Intake → Execution → Reporting (IER) cycles for key workflows • Lead discovery sessions to map current-state and future-state processes • Recommend optimizations and create workflow templates for scale • Drive adoption of ClickUp AI and deploy custom workflow Agents • Define and deliver AI automations aligned with customer business KPIs • Provide technical training and consultation on AI and automation best practices • Track and report AI usage and credit consumption • Connect customer adoption to business value • Generate qualified leads through data-driven insights and AI usage analysis • Support renewals, expansions, and AI upsells through cross-functional alignment • Translate customer objectives and pain points into actionable insights for Product, Engineering, and Support • Partner with account teams to align delivery and success

🎯 Requirements

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality • Familiarity with generative AI concepts, prompt design, and automation frameworks • Skilled at identifying and scoping AI use cases and consumption plans • Exceptional workflow analysis and process design skills • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes • Experience running structured account plans • Comfortable using dashboards and metrics to communicate health, adoption, and ROI • Executive presence and strong communication skills • Ability to build trust at ATL and BTL levels • Full accountability for an assigned book of business • Ability to work cross-functionally with account teams, Product, and Sales • Ability to influence without authority through insight and results • Ability to translate business needs into technical solutions • Ability to lead or support customer onboarding and implementation • Ability to guide customers through setup, integration, enablement, governance, and change management • Ability to provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases • Ability to work with ClickUp AI and build custom workflow Agents • Ability to track and report AI usage and credit consumption against plan • Role is based in Ireland or the United Kingdom • ClickUp cannot sponsor or take over sponsorship of an employment visa for roles outside engineering and product