Senior Revenue Cycle Specialist

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ClinicMind Platform for Full-Cycle Patient Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • Healthcare

ClinicMind Platform for Full-Cycle Patient Care is a comprehensive healthcare technology provider offering a range of software solutions and services for medical practices. Their offerings include ONC-certified EHR systems, chiropractic software, practice management solutions, billing platforms, credentialing services, and patient engagement tools like patient portals and telehealth options. ClinicMind focuses on streamlining provider documentation, simplifying billing and payment processes, and enhancing the patient experience, helping healthcare practice owners optimize operations, increase revenue, and improve patient satisfaction. The platform provides customizable automation and support to meet the unique needs of single or multi-site practices, ensuring efficient and effective full-cycle patient care management.

📋 Description

• Serve as a senior point of resolution for escalated, complex, and high-dollar billing issues routed from internal billing teams, BPO partners, support/help desk, retention, and client-facing staff • Perform detailed root cause analysis on denials, rejections, underpayments, payment-posting anomalies, and configuration errors • Identify and capture all affected claims and accounts when a systemic issue is found, and drive corrective action end-to-end through to verified resolution • Document findings clearly and present recommendations and corrective-action plans to team leads and leadership • Partner daily with multiple teams to resolve issues that span team boundaries • Own and manage hand-offs between functions, ensuring tasks are routed, tracked, and closed correctly • Execute and verify account setup and configuration changes • Act as a subject matter expert and escalation resource for the broader RCM organization, fielding questions and providing authoritative guidance • Author, refine, and maintain Standard Operating Procedures (SOPs) and training materials based on issues resolved • Communicate efficiently and professionally with clients on escalated matters • Manage a high volume of concurrent tasks against productivity and completion-rate targets without sacrificing accuracy.

🎯 Requirements

• 5+ years' billing experience • Minimum five (5) years in a fast-paced, high-volume medical billing / revenue cycle role • Proven multitasking ability • Demonstrated success managing many concurrent priorities and escalations at once, under time pressure, without dropping details • Detailed root cause analysis • A track record of diagnosing the underlying cause of billing problems and resolving them at the source — not just clearing the symptom • Strong cross-team collaboration • Working knowledge of more than one billing / practice-management / RCM system, with the ability to learn new platforms quickly • A professional appearance and presence, with the ability to communicate with clients efficiently, clearly, and with credibility • Fluency in spoken and written English • Highly organized, detail-oriented, and disciplined about documentation and follow-through • Experience communicating and interacting directly with executive leadership • Able to serve as an SME and trusted escalation resource for others • Picks up new systems, payer rules, and processes quickly and independently • Willing and able to work extra hours when needed to resolve time-sensitive issues • Self-motivated, accountable, and focused on measurable outcomes.

🏖️ Benefits

• Flexible working arrangements