Customer Experience Specialist

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🕒 March 28

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone • Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations • Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

🎯 Requirements

• Fluent, professional-level English (spoken and written) • 2+ years of experience in customer support via chat or voice • 2+ years using CRMs like Zendesk or Salesforce • 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting • An ability to thrive in fast-paced, cross-functional environments • A proactive problem-solver who takes initiative without waiting for direction • Strong attention to detail and sound judgment, especially under pressure • A collaborative attitude that contributes to team success