Customer Experience Specialist

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🕒 May 19

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Deliver fast, accurate, and empathetic support across chat, voice, and email • Resolve shift, payment, onboarding, and platform-related issues in real time • Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation • Troubleshoot issues independently, applying sound judgment before escalating • Personalize communication while maintaining a confident, professional, and helpful tone • Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience • Guide new professionals through onboarding and help them quickly build confidence using the platform • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

🎯 Requirements

• Fluent, professional-level English communication skills, both written and verbal • 2+ years of customer support experience across chat or voice channels • 2+ years of experience using CRMs such as Zendesk or Salesforce • Comfortable using Google Workspace tools including Docs, Sheets, and Gmail • Thrives in fast-paced, high-ownership environments where priorities can shift quickly • Proactive problem-solver who takes initiative without waiting for direction • Strong attention to detail and ability to stay composed under pressure • Collaborative teammate who communicates clearly and contributes positively to team performance

🏖️ Benefits

• Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability.