Clipboard Health
Healthcare Insurance • Marketplace
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
Knowledge Management Specialist – SOPs, Consultations
Job not on LinkedIn
November 5
Clipboard Health
Healthcare Insurance • Marketplace
Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.
📋 Description
• Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation. • Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility. • Act as the internal knowledge point of contact — identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process fixes. • Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes. • Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements.
🎯 Requirements
• 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries. • Proven ability to turn complex, technical processes into clear, actionable documentation. • Strong systems-thinking mindset and an analytical approach to process design. • Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace. • Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously.
🏖️ Benefits
• Stable wired internet connection (15+ Mbps) • Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred) • Noise-canceling headset, quiet workspace, and power backup
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