Technical Support Engineer

Job not on LinkedIn

🔥 3 hours ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Healthcare • Healthcare Insurance • Marketplace

Clipboard Health is a healthcare platform that connects healthcare professionals with open shifts at top facilities. The company creates a marketplace that allows independent healthcare professionals and healthcare facilities to find each other, facilitating the provision of care to patients in need. Clipboard Health offers flexible scheduling, immediate payment after shifts, and is Joint Commission Certified, aiming to alleviate staffing shortages and improve the availability of care.

📋 Description

• Monitor escalation channels and the Technical Support queue in Zendesk • Investigate complex product, platform, and data-layer issues using Datadog, internal dashboards, and SQL • Reproduce bugs and produce evidence-backed escalations to Engineering • Handle live incidents end-to-end from detection to closure • Coordinate across Support, Engineering, and Product during incidents • Keep stakeholders updated with clear, structured communication • Implement fixes where appropriate, test changes, and hand them off to Engineering for final review and sign-off • Perform root cause analysis and post-incident reviews • Translate incidents into learnings that reduce recurrence and improve monitoring • Maintain operational workflows including geofence, facility quizzes, and NFC • Capture investigative learnings in troubleshooting guides and documentation • Submit structured proposals that turn recurring patterns into actionable improvements • Participate in application review, skills assessment via case study, case interview, and interview with the Head of Worker Experience

🎯 Requirements

• Comfortable investigating issues with observability tools such as Datadog • Ability to write SQL to interrogate data • Ability to reason about APIs, backend configurations, and feature toggles • Ability to distinguish UI, data, and code-level problems • Thorough, evidence-based, and reproducible investigation practices • Clear technical write-ups that enable engineers to proceed without rework • Ability to own problems from first report through confirmed resolution • Ability to stay structured and calm during live incidents • Ability to prioritize incidents, bugs, workflows, and unplanned high-priority requests without letting SLAs slip • Fluent, professional-level English communication, written and verbal • Experience with observability and analytics tooling such as Datadog, Sentry, Snowflake, or similar is nice to have • Familiarity with SQL and reading application logs is nice to have • Background in technical support, SRE, incident response, or a related engineering-adjacent function is nice to have • Exposure to AI-assisted coding/agent tooling is nice to have • Experience in Ops, Support, or CX environments at scale is nice to have • Ability to work 5 days within a 7-day schedule, including weekends, on assigned shifts • Reliable headset and stable wired internet connection • Authorization to work in the candidate's country of residence

🏖️ Benefits

• Remote work arrangement • Remote-first team • Work on a mission-driven app-based healthcare staffing marketplace • Opportunity to contribute to platform reliability serving hundreds of thousands of healthcare workers and facilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume