Site Reliability Engineer

🕒 March 28

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Close

51 - 200 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B

Close is a customer relationship management (CRM) software platform designed for small businesses, focusing on ease of use, automation, and integration with sales processes. It offers tools for call management, emailing, text messaging, and task scheduling all within a single platform. The platform eliminates the need for multiple tools by incorporating all necessary sales tools seamlessly. Close aims to empower small businesses to grow by being user-friendly, clutter-free, and equipped with automated sales functionalities, enhancing sales efficiency and effectiveness.

📋 Description

• You will be joining the Infrastructure Team at Close. This team builds and maintains the platform that runs all Close systems (and do we have a lot of those). • Work with us and you’ll be working with: • - Multi-terrabyte MongoDB, PostgreSQL, and Elasticsearch clusters • - Telemetry systems built on Grafana’s LGTM stack and ClickHouse processing over 130 TB per month • - Multiple Kubernetes clusters running tens of thousands of pods • - Github Actions & ArgoCD powered CI/CD that can go from merged, to production, to rolled back in 10 minutes • - A system that is stable, up to date, and hasn’t needed scheduled downtime in 4 years

🎯 Requirements

• Senior 1 & 2 level candidates should have 5+ years of experience building modern infrastructure systems. • Staff level candidates should have 8+ years of experience. • The buck stops with you! You are the kind of person who is respected as an expert on the systems you run. • You have been the final point of escalation in the support of mission critical production systems • You are familiar with some of the following technologies: AWS, Terraform, Kubernetes, Ansible, MongoDB, PostgreSQL, Elasticsearch • You have a strong grasp of common networking and data transfer protocols such as DNS, HTTP, TCP • You are able to speak and write in English • You are located in the USA (ET, CT, MT, PT)

🏖️ Benefits

• Competitive compensation including an organization-wide goal-based bonus • Paid Time Off: ~5 Weeks PTO upon joining + Winter and Summer Holiday Breaks. Each year with the company, you’ll receive 2 additional PTO days. • 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay • Paid Parental Leave for primary and secondary caregivers • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical • Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents) • 401k (US residents): We match 6% contributions with immediate vesting

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