Closing Gap
B2B • Recruitment • HR Tech
Closing Gap is a growth partner and business services firm that helps companies close execution gaps across talent, technology, marketing, and operations. They provide global outsourcing and managed teams, hiring and staffing (including AI-driven screening and hire-train-deploy programs), digital marketing, business automation, development and testing, technology integrations (Zoho, Power Platform), training/upskilling, and business consulting for startups and SMBs. Closing Gap focuses on connecting organizations with top 1% global talent and delivering data‑driven, scalable solutions to boost efficiency, growth, and competitive advantage.
Team Lead – Hindi Customer Service
Job not on LinkedIn
November 6
🗣️🇮🇳 Hindi Required
Closing Gap
B2B • Recruitment • HR Tech
Closing Gap is a growth partner and business services firm that helps companies close execution gaps across talent, technology, marketing, and operations. They provide global outsourcing and managed teams, hiring and staffing (including AI-driven screening and hire-train-deploy programs), digital marketing, business automation, development and testing, technology integrations (Zoho, Power Platform), training/upskilling, and business consulting for startups and SMBs. Closing Gap focuses on connecting organizations with top 1% global talent and delivering data‑driven, scalable solutions to boost efficiency, growth, and competitive advantage.
📋 Description
• Serve as the primary point of contact for assigned clients • Build and maintain strong, long-term relationships; manage expectations • Understand client goals, business challenges and industry trends • Coordinate with projects, support and product teams to ensure on-time delivery • Monitor service quality, handle escalations and resolve issues swiftly • Identify upselling and cross-selling opportunities to drive account growth • Drive renewals and retention strategies for sustained partnerships • Provide regular performance reports and lead review meetings • Keep detailed documentation of account activities and communications
🎯 Requirements
• 2–4 years’ experience in account management, client servicing or customer success • Bachelor’s degree in Business, Marketing, IT or related field • Excellent interpersonal, presentation and problem-solving skills • Strong organizational ability; adept at managing multiple accounts • Proficiency in CRM tools (Salesforce, Zoho, HubSpot) and MS Office/Google Workspace • Fluent in English and Hindi
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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