Lead Escalation Engineer

🕒 April 13

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cloud Software Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Software • Cloud Computing • Technology

Cloud Software Group is a leading cloud solution provider formed from the merger of Citrix and TIBCO. Serving over 100 million users worldwide, this company offers a suite of cloud-based products designed to facilitate remote work across various industries. Cloud Software Group is committed to fostering a diverse and inclusive workplace, emphasizing innovation and growth. The company seeks to empower its team to contribute to the future of work by leveraging diverse experiences and taking calculated risks.

📋 Description

• Analyzing customer logs • Setting up customer environments to reproduce their conditions • Provides an initial analysis and answer to the support team • Forward escalation to the engineering team • Help engineering team in triaging escalations received from support • Coordinating meetings with other engineers to address complex issues • May assist the L1 team in calls with customers • Suggesting enhancements on the product, and as well on the product documentation • Sharing best practices

🎯 Requirements

• Solid knowledge of TIBCO EBX • Ability to debug software code • Ability to build environments which permits to reproduce customer environments (experience with containers, Java EE, and EBX are mandatory) • Customer orientation focus • Good experience on problems solving • Strong capacity to interact with peers and coordinate internal work force

🏖️ Benefits

• Equal Employment Opportunity (EEO) compliance • Reasonable accommodations for disabilities