Website Onboarding Specialist

🔥 14 hours ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Conceptualize and create high quality, professional hospitality websites for customers through the in-house website builder • Manage website onboarding projects and service delivery timelines for multiple accounts • Manage records and task management systems related to website service delivery • Work with customer profiles through video calls, emails, and voice calls • Collaborate with website designers to deliver websites on time • Assist with website service scoping and questions from potential customers • Investigate website errors and support, research, and suggest website service improvements • Manage internal escalations and coordinate with internal teams on onboarding updates and customer concerns • Onboard customers and publish quality websites by following standard procedures and collaborating with website designers • Use graphic design tools to create visual elements aligned with customer branding • Research and develop content to build websites quickly • Provide customer service to customers worldwide • Resolve and handle customer complaints • Stay current with website trends and effective website development techniques • Handle multiple deadline-driven pressures • Participate in website service improvement processes and projects

🎯 Requirements

• 1+ years of Website Design and Development experience preferred • 1+ HTML and CSS experience preferred • Experience with Adobe Photoshop and Canva preferred • Experience with (CMS) such as WordPress or Drupal or Duda preferred • Fluent English • Background in customer service or professional services onboarding • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional management • Excellent internet/wifi connection • Must be currently authorized to work in Thailand without requiring visa sponsorship • Cloudbeds is unable to provide sponsorship for work visas

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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