Cloud Carib Limited
51 - 200 employees
🔒 Cybersecurity
🏢 Enterprise
Cloud Services • Cybersecurity • Enterprise
Cloud Carib Limited is a premier provider of trusted cloud services based in the Caribbean and Latin American regions, with its headquarters in The Bahamas. The company focuses on secure and hybrid infrastructure solutions and managed services using locally operated data centers and strategic technology alliances. Cloud Carib offers a range of services including data center solutions, managed services, network services, managed backups, professional services, security and business continuity solutions, as well as enterprise mobility management. With certifications like CSA STAR Level Two Status and SOC 2 compliance, Cloud Carib ensures protection of client data by providing security, integrity, confidentiality, and privacy. The company's facilities are strategically located in the Bahamas and in other regions such as Jamaica, Barbados, Canada, Panama, Ecuador, and Brazil, built to offer full redundancy and high-density design to mitigate environmental risks. Cloud Carib is an industry leader in cybersecurity, cloud services, and disaster recovery, with significant expertise in supporting various industry sectors, including government, financial services, and healthcare.
Customer Success Representative
Job not on LinkedIn
🕒 December 5, 2025
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Cloud Carib Limited
51 - 200 employees
🔒 Cybersecurity
🏢 Enterprise
Cloud Services • Cybersecurity • Enterprise
Cloud Carib Limited is a premier provider of trusted cloud services based in the Caribbean and Latin American regions, with its headquarters in The Bahamas. The company focuses on secure and hybrid infrastructure solutions and managed services using locally operated data centers and strategic technology alliances. Cloud Carib offers a range of services including data center solutions, managed services, network services, managed backups, professional services, security and business continuity solutions, as well as enterprise mobility management. With certifications like CSA STAR Level Two Status and SOC 2 compliance, Cloud Carib ensures protection of client data by providing security, integrity, confidentiality, and privacy. The company's facilities are strategically located in the Bahamas and in other regions such as Jamaica, Barbados, Canada, Panama, Ecuador, and Brazil, built to offer full redundancy and high-density design to mitigate environmental risks. Cloud Carib is an industry leader in cybersecurity, cloud services, and disaster recovery, with significant expertise in supporting various industry sectors, including government, financial services, and healthcare.
📋 Description
• The Customer Success Representative is responsible for ensuring clients achieve maximum value from the company’s products and services. • Reporting to the Customer Success Manager, the representative plays a key role in building long-term relationships with customers by driving adoption, supporting onboarding, and addressing client needs throughout the customer lifecycle. • This role involves assisting with account management, providing proactive support, facilitating training and enablement, and monitoring customer satisfaction to identify opportunities for growth. • The Customer Success Representative also works closely with cross-functional teams including Sales, Product, and Support to resolve client issues, advocate for customer needs, and ensure seamless customer experience. • Support the Customer Success Manager with client success planning and execution. • Maintain accurate customer records and account data within systems such as Salesforce and Zendesk. • Drive customer retention through proactive engagement, onboarding, and adoption initiatives. • Identify and close opportunities for account expansion. • Collaborate with Marketing, Sales, Product, and Support teams to deliver a seamless customer experience and ensure client needs are met. • Prepare and deliver reports on key metrics such as retention, satisfaction scores, and expansion opportunities. • Respond to customer queries and resolve issues in a timely and professional manner. • Provide account insights including usage data, feedback, and health indicators to inform strategies. • Contribute to customer success projects aimed at improving processes, tools, and overall client outcomes.
🎯 Requirements
• Proven experience as a Customer Success Representative, Account Manager, or in a client facing support role • Hands on experience with customer management tools such as Salesforce, Zendesk, or equivalent CRM and ticketing platforms • Strong computer literacy, particularly with MS Office and reporting tools • Understanding of customer success metrics such as retention, churn, adoption, and expansion • Excellent organisational skills with the ability to prioritise multiple accounts and projects • Strong written, verbal, and in person communication skills with a customer centric approach.
🏖️ Benefits
• Flexible work arrangements
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