Partner Success Associate

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November 26

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Cloud Carib Limited

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Cloud Services • Cybersecurity • Enterprise

Cloud Carib Limited is a premier provider of trusted cloud services based in the Caribbean and Latin American regions, with its headquarters in The Bahamas. The company focuses on secure and hybrid infrastructure solutions and managed services using locally operated data centers and strategic technology alliances. Cloud Carib offers a range of services including data center solutions, managed services, network services, managed backups, professional services, security and business continuity solutions, as well as enterprise mobility management. With certifications like CSA STAR Level Two Status and SOC 2 compliance, Cloud Carib ensures protection of client data by providing security, integrity, confidentiality, and privacy. The company's facilities are strategically located in the Bahamas and in other regions such as Jamaica, Barbados, Canada, Panama, Ecuador, and Brazil, built to offer full redundancy and high-density design to mitigate environmental risks. Cloud Carib is an industry leader in cybersecurity, cloud services, and disaster recovery, with significant expertise in supporting various industry sectors, including government, financial services, and healthcare.

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Support the onboarding of new partners: coordinate training, documentation, enablement sessions, system access, and initial business planning. • Serve as a liaison between partners and internal teams (sales, marketing, solutions, service delivery) to ensure partner needs are addressed and escalations are managed. • Monitor partner performance metrics (e.g., revenue contribution, pipeline, opportunity conversion, satisfaction) and prepare regular partner health reports, dashboards and business reviews. • Support the development of partner business plans, joint marketing initiatives, co-selling opportunities and enablement campaigns to drive partner growth. • Work with service delivery to ensure partners and their customers receive high-quality service (escalation paths, SLA monitoring, feedback loops). • Maintain accurate partner data and records (Partner Portal/ Sales Force Sync). • Coordinate partner communications: newsletters, product updates, partner portal content, training events, webinars.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, communications, or related field. • 1–3 years of experience in partner services, customer support, operations, or account management. • Strong interpersonal and communication skills, both written and verbal. • Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite. • Ability to manage multiple priorities in a fast-paced environment. • Problem-solving mindset with attention to detail.

🏖️ Benefits

• Competitive salary • Professional development opportunities