Technical Account Manager

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Cloudera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $4.1M Venture Round on 2013-01

Enterprise • SaaS • Artificial Intelligence

Cloudera is a leading enterprise data cloud company that empowers businesses to manage and analyze data across any environment. Offering a hybrid data platform, Cloudera facilitates modern data architectures with solutions like open data lakehouse, scalable data mesh, and unified data fabric, designed for artificial intelligence, data engineering, and machine learning. Key industries served include financial services, telecommunications, healthcare, and more, where Cloudera's platform enables secure, scalable, and effective data management. By leveraging AI and advanced analytics at scale, Cloudera helps organizations transform their data into actionable insights.

📋 Description

• Serve as a trusted technical advisor helping customers successfully adopt and scale Cloudera’s Anywhere Cloud and AI platform • Guide customers through the operational, architectural, and strategic aspects of running data and AI workloads across hybrid and multi-cloud environments • Partner with customer stakeholders to understand business priorities and align platform capabilities with measurable outcomes • Advocate for customer needs internally, helping remove adoption barriers and influencing product improvements • Coordinate across multiple teams including Customer Success, Support, Product, Engineering, and Professional Services to ensure seamless customer experiences • Lead strategic engagements such as technical roadmap planning, architecture discussions, and executive reviews • Support customers as they deploy and expand data engineering, data warehousing, machine learning, and AI workloads on Cloudera • Identify opportunities to expand platform usage and help customers unlock additional value from their data investments • Facilitate Quarterly Business Reviews (QBRs) and technical strategy sessions with customer leadership teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field or equivalent practical experience • Approximately 5–10 years of experience in a customer-facing technical role such as: • - Technical Account Management • - Customer Success • - Engineering • - Solutions Architecture • - Technical Consulting • - Technical Program Management • Experience supporting enterprise customers operating complex environments such as cloud platforms, hybrid infrastructure, distributed data systems, or large-scale enterprise applications • Experience helping organizations implement or operate enterprise platforms in areas such as data, analytics, infrastructure, or AI workloads • Preferred Qualifications • - MBA or Master’s degree in a technical, engineering, or business-related discipline • - Experience working with hybrid cloud, multi-cloud, or data platform architectures • - Experience supporting customers migrating or modernizing workloads across public cloud environments • - Experience collaborating with systems integrators, channel partners, or technology ecosystem partners • Familiarity with one or more of the following domains: • - data platforms or data engineering • - AI / machine learning platforms • - distributed storage systems • - IT operations and infrastructure • - cloud-native application development • - networking or security architectures • Strong communication and leadership skills, with the ability to translate business goals into technical execution plans.

🏖️ Benefits

• Generous PTO Policy • Support work life balance with Unplugged Days • Flexible WFH Policy • Mental & Physical Wellness programs • Phone and Internet Reimbursement program • Access to Continued Career Development • Comprehensive Benefits and Competitive Packages • Paid Volunteer Time • Employee Resource Groups