Customer Support Engineer

November 20

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CloudWalk, Inc.

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Fintech • Blockchain • Artificial Intelligence

CloudWalk, Inc. is focused on revolutionizing the payments industry by democratizing financial services and empowering entrepreneurs through innovative solutions. Their mission is to create a fair and technologically advanced payment network on Earth and beyond. Utilizing AI and blockchain, CloudWalk offers products such as InfinitePay, a financial platform serving businesses in Brazil, and JIM, an instant payment system in the US. Stratus, their high-performance blockchain, supports global payment networks. CloudWalk emphasizes customer engagement and disruptive economic models to transform how merchants sell and profit.

201 - 500 employees

💳 Fintech

🤖 Artificial Intelligence

💰 $150M Series C on 2021-11

📋 Description

• Engage with customers through chats, emails, and calls, offering stellar support and solutions. • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. • Provide alternative solutions, aiming to retain and delight our customers and clients. • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

🎯 Requirements

• Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL.

🏖️ Benefits

• A chance to grow and learn in a supportive, dynamic environment. • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.