Patient Enrollment Specialist, Korean Bilingual

November 12

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Clover Health

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Clover Health (Nasdaq: CLOV) is a physician enablement company focused on seniors who have historically lacked access to affordable, high-quality healthcareWe aim to provide great care, in a sustainable way, by having a business model built around improving medical outcomes while lowering avoidable costs. We do this while taking a holistic approach to understanding the health needs and social risk factors of those under our care. This strategy is underpinned by our proprietary software platform, the Clover Assistant, which is designed to aggregate patient data from across the health ecosystem to support clinical decision-making by presenting physicians and other providers with real-time, personalized recommendations at the point of care.Making care more accessible is at the heart of our business, and we believe patients should have the freedom to choose their doctors. We offer affordable Medicare Advantage plans with extensive benefits, provide primary care physicians with the Clover Assistant, and also make comprehensive home-based care available via the Clover Home Care program.With our corporate headquarters in Nashville, Clover’s workforce is distributed around the U.S. and also includes a team of world-class technologists based in Hong Kong. We manage care for Medicare Advantage members in Alabama, Arizona, Georgia, Mississippi, New Jersey, Pennsylvania, South Carolina, Tennessee, and Texas.We are hiring software engineers, data scientists, designers and product folks who can help us understand our members’ wellness and steer them clear of any health risks down the road.If you’re a passionate person and interested in changing healthcare for the better, then Clover Health may just be the place for you.

501 - 1000 employees

📋 Description

• Initiate outreach to patients and caregivers to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages. • Leverage bilingual English–Korean fluency to educate patients, answer questions, collect consent, and document interactions in the patient’s preferred language—serving as a language bridge for care teams. • Build rapport and guide decision-making using motivational interviewing; confidently handle objections and navigate sensitive conversations. • Manage referrals end-to-end: review inbound referrals, conduct timely proactive outreach to eligible patients, and follow up with undecided patients to maintain momentum. • Own the enrollment workflow from eligibility verification through paperwork and consent, coordinating with care teams, discharge planners, physicians, and social workers for continuity of care. • Maintain accurate EMR documentation of outreach, patient concerns, and enrollment status (Athena preferred).

🎯 Requirements

• You’re bilingual in English and Korean (reading, writing, speaking) and bring strong communication skills with a persuasive, empathetic approach. • You thrive in a fully remote environment and are based in the U.S. Central or Eastern time zones (working primarily on ET hours). • You have 1–3 years in healthcare outreach, patient education, or other patient-facing roles, ideally within home health, hospice, managed care, or chronic condition programs. • You’re skilled at translating medical information into patient-friendly language, handling objections, and navigating sensitive conversations with confidence and compassion. • You’re comfortable using EMR systems (Athena preferred) and familiar with motivational interviewing or patient-centered communication techniques. • You hold at least a high school diploma or equivalent; an associate or bachelor’s in healthcare, communications, or social work is preferred. • You’re mission-driven to help vulnerable or underserved populations access quality care.

🏖️ Benefits

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. • Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. • Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as company holidays, access to mental health resources, and a generous time-off policy. • Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. • Additional Perks: Reimbursement for office setup expenses, monthly internet stipend, Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities, paid parental leave for all new parents, and much more!