Customer Service Operations Coordinator

Job not on LinkedIn

🔥 2 minutes ago

🇰🇪 Kenya – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloverleaf Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cloverleaf Care is an in-home care agency dedicated to providing professional, high-quality care solutions for seniors and adults with special needs. They specialize in post-discharge care, helping clients transition smoothly from medical facilities to their own homes. Cloverleaf Care offers a range of services including hourly, 24/7 live-in, and overnight care, with a focus on maintaining independence and quality of life in familiar surroundings. The company prides itself on its Total Care Solution, which combines caregiving with support services like claims management, medical appointments coordination, care plan adjustments, and a family support hotline, ensuring comprehensive support for both clients and their families. Cloverleaf Care operates in multiple regions across California, providing personalized and compassionate care to meet each individual's unique requirements.

📋 Description

• Schedule and coordinate day-to-day activities of healthcare workers • Screen and hire caregivers • Communicate regularly with field staff and develop strong interpersonal relationships • Promote the employer’s brand and help retain the best talent • Staff client shifts by matching the best caregiver with each client • Build rapport and relationships with US-based team members • Manage the service delivery platform to meet company standards • Answer phone calls and provide excellent customer service • Prepare daily and weekly staffing reports • Support payroll functions • Provide HR support to healthcare workers

🎯 Requirements

• 3+ years experience in a Customer Service Representative role • Exceptional communication skills in English, both spoken and written, are a MUST • Expert level computer experience with documents, sheets and web applications is a MUST • Excellent problem solving skills • Detail oriented, highly organized, dependable and multi-tasker • Self-starter with superior time management skills • Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers • Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process • Dedicated home office space • Strong work ethic, respectful and a professional attitude towards work • College degree • Reliable high-speed internet connection, reliable computer, reliable power, and a disturbance free home office • Must be available for the US day shift (7:30PM - 4:30AM EAT, Monday-Friday) • Laptop or desktop with webcam, headset, and high-speed internet connection for video interview • Must not engage in moonlighting, overlapping jobs, or freelance work while employed in this role

🏖️ Benefits

• Permanent work from home (WFH) in a positive, friendly and fun work environment • Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination • Training in US healthcare operations and remote service delivery • Supportive remote team environment with 10+ years of remote work experience • Recognition and performance incentives from management

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