Site Reliability Engineer – Observability

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CluePoints

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Private Equity Round - CluePoints on 2020-08

Healthcare • Artificial Intelligence • SaaS

CluePoints is a clinical-trial focused software company that applies advanced statistics, machine learning, and AI to risk-based quality management (RBQM) and data oversight. Their platform offers products such as RBQM, Site Profile & Oversight Tool (SPOT), Medical & Safety Review (MSR), Intelligent Medical Coding, and Intelligent Query Detection (IQD) to detect anomalies, automate coding and query detection, and help sponsors, CROs, and study teams monitor and de-risk clinical studies across phases. CluePoints positions itself as an AI-powered SaaS provider that turns trial data into actionable insights to improve trial quality and regulatory readiness.

📋 Description

• - Own and improveReal User Monitoring (RUM) for customer-facing applications, including browser performance, client-side errors, user journeys, and frontend service dependencies. • - Partner with frontend, product, and engineering teams to improve visibility into user experience, JavaScript/runtime failures, page performance, and customer-impacting issues. • - Establish and maintain end-to-end observabilityacross frontend, backend, infrastructure, and Kubernetes environments using metrics, logs, traces, dashboards, and alerting. • - Evaluate, implement, and operate managed and self-managed observability solutions, helping guide the evolution of the observability stack.**Support and improve observability tooling such as Sentry, Elastic, Grafana, Prometheus, OpenTelemetry, monitoring agents, and related APM platforms.**Define and maintain SLIs, SLOs, and alerting strategies that improve service reliability, reduce noise, and enable faster detection of production issues.**Lead or support incident detection, alert triage, live production troubleshooting, and service restoration across outage, latency, batch, file transfer, and degradation scenarios, in partnership with Support and Production teams.

🎯 Requirements

• - 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Observability Engineering roles. • - Strong hands-on experience with observability and monitoring platforms, including several of the following:Elastic, Grafana, Prometheus, OpenTelemetry, Sentry, monitoring agents, and managed APM/observability platforms. • - Experience implementing and supporting Real User Monitoring (RUM) and frontend/application observability in production environments. • - Ability to work across frontend, backend, and platform teams to improve telemetry, alerting, and incident diagnosis. • - Experience evaluating or operating managed observability platforms and understanding the trade-offs versus self-managed stacks. • (Nice to have) • - Experience supporting ML, AI, or LLM-backed services in production (RAG, LangSmith, Arize Phoenix, LangChain, LangGraph, Azure OpenAI, OpenAI, or Anthropic APIs).

🏖️ Benefits

• **🇵🇱**** What We Offer – Poland** • - **Comprehensive Health Insurance** (medical, dental, and online consultations, 100% employee coverage) • - **Life Insurance** through UNUM • - **Cafeteria Plan** with flexible monthly credits for wellness, entertainment, and travel • - **MultiSport Card**, co-financed 50/50 • - **Employee Capital Plans (PPK)** with **4% employer contribution** • - A hub-based hybrid model that blends flexibility with purpose — connecting teams through collaboration, learning, and a vibrant social culture.