Site Reliability Engineer

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🕒 March 26

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Cnexia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

B2B • Artificial Intelligence • Cybersecurity

Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.

📋 Description

• Monitor, maintain, and improve system availability in a cloud production environment. • Ensure the stability and availability of cloud production systems. • Perform monitoring, alerting, and incident response. • Automate recurring operational tasks and contribute to infrastructure improvements. • Troubleshoot complex issues related to performance, system reliability, networking, and service integrations. • Collaborate with development and operations teams to enhance system performance and reduce operational risks. • Participate in on-call rotations and continuous improvement initiatives.

🎯 Requirements

• 8+ years of experience in cloud production support or system operations • Strong knowledge of Linux administration • Expertise with cloud monitoring and logging tools such as Prometheus, Grafana, Stackdriver, Cloud Logging, Cloud Storage, or equivalent. • Experience with scripting and automation (Python, Bash, or similar) • Familiarity with CI/CD pipelines and DevOps tooling • Solid understanding of networking fundamentals and VoIP (asset) • Experience in troubleshooting distributed systems and microservice-based architectures

🏖️ Benefits

• Innovation • Continuous Learning • Professional growth