Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
Technical Product Owner
🕒 May 12
🗣️🇫🇷 French Required
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Cnexia
1001 - 5000 employees
Founded 2021
🤝 B2B
🤖 Artificial Intelligence
🔒 Cybersecurity
B2B • Artificial Intelligence • Cybersecurity
Cnexia is a Canada-based services company combining large-scale customer service operations with in-house information technology and support functions. The firm operates contact-center-style customer support, loyalty and sales programs and also houses technology teams focused on cybersecurity, network and systems engineering, web and mobile application development, data science and artificial intelligence. Cnexia employs thousands of staff across customer service, tech and support roles and positions itself as a partner helping organizations improve how they communicate and deliver services.
📋 Description
• Assess changes to be made to systems as a result of new products and services, and process modifications to the communications to the Consumer/Business customers • Recommend enhancements/modifications to existing applications or new acquisitions to meet business needs • Analyse and evaluate business solutions by working with vendors, consultants, sponsors and multi-functional teams • Act as the primary interface between the operational representatives and the system integrators and/or solution providers • Deliver accurate, timely & cost effective project documentation as per project methodology.
🎯 Requirements
• Business analytical skills for gathering and developing detailed business requirements in Agile Methodologie • Effective communication skills (e.g. develop clear & effective business and system requirements documents and Use Cases for Customer Communication Engine flows). • Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment; ability to work in an environment where change is prevalent. • High aptitude for understanding and working within web based areas and new state of the art tools (Agile tools) • Understading and experienced with the essential technology related to customer communications (Ability to navigate into Database, Ability to create XML, Understanding of Content Development (HTML) and the different communication channels (Email, SMS Push NOtification, ...) • Strong interpersonal skills, customer focus and team player required to work in a dynamic iterative environment • Problem solving and negotiation skills for developing solutions, setting timelines for deliverables and managing priorities • Excellent listening skills- quickly understands the needs of the internal/external customers and proposes appropriate solutions to meet those needs • Self motivated & adaptable to change • Familiar with Confluence; JIRA a must have • Bilingual ( English and French) • Knowledge of CCE functionalities • Programing knowledge an asset • Previous experience/knowledge of the Bell systems environment.
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