Fraud Detection Representative

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Takes incoming calls and outbound calls. • Navigates tools and resources to properly address case inquiries. • Monitoring and working cases for credit and debit accounts to identify fraudulent activity. • Multi-task across various systems to mitigate cardholder and credit union losses. • Maintains a high level of service with members and meets performance targets. • Communicate trends and training opportunities to management. • Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. • Develops and maintains productive working relationships with team members. • Promotes and maintains a positive, professional image of Velera's Call Centers. • Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

🎯 Requirements

• Minimum six months experience in customer service or call center experience preferred. • Minimum of one year experience in fraud detection and/or fraud investigation preferred. • High school diploma or equivalent. Some post high school education desirable. • Basic Computer Skills using Word, Excel, Outlook. • Strong customer service skills. • Fraud Detection case processing application Main queue collection Starstation 3270 Springboard Separate Entity FTQ VIP, Travel Strat Queue.

🏖️ Benefits

• Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program