Supervisor, Risk Program Management

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🔥 13 hours ago

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Financial Technology

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Oversee the day-to-day operations of the Enhanced Fraud Services team (Consultants and Specialists) • Ensure service excellence is achieved and delivered to financial institutions and their members • Ensure the team performs within department quality standards, communicates, and responds within established team SLA’s • Identify opportunities to implement process efficiencies, enhance productivity and quality • Respond to financial institution service issues, ensuring timely resolution of inquiries and requests • Regularly meet with team members, provide coaching and mentorship, identify training and development opportunities • Implement measures to drive employee engagement • Hold regular department meetings to keep staff updated on issues relevant to the team • Oversee individual and departmental training needs and professional development plans • Responsible for interviewing, hiring/dismissal – onboarding of permanent employees • Monitor individual and team performance to ensure established department service levels are met • Provide insights to management on trends and areas of opportunities for team improvement

🎯 Requirements

• Bachelor’s degree in business administration or related field or equivalent combination of education and experience required • CFE preferred. • Seven (7) years within the financial service industry required. • Five (5) years professional experience in risk management and/or fraud experience required. • Three (3) years experience leading project teams, team lead, and/or supervisory experience required. • Experience with data analytical tools required. • Experience with fraud mitigation industry tools within the financial service industry. • Experience with financial institution core processing systems preferred. • Project management experience preferred.

🏖️ Benefits

• Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program