Senior Technical Engagement Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $89k - $149k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Coalfire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🔒 Cybersecurity

📋 Compliance

🏢 Enterprise

Cybersecurity • Compliance • Enterprise

Coalfire is a cybersecurity services provider that helps businesses improve their security resilience and streamline regulatory compliance. The company offers expert-led services, including threat-focused cybersecurity programs, compliance automation, risk management, and security advisory services across various industries such as financial services, healthcare, retail, and technology. Coalfire is known for its hacker and defender expertise, and its platforms are designed to fortify clients' cyber resilience, reduce attack surfaces, and accelerate the achievement of compliance objectives like FedRAMP and HITRUST.

📋 Description

• Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities • Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins • Recognize the necessity for implementing change management processes during an active project • Serve as the main point of contact for our clients and engagement teams • Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery • Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency • Create or updating training materials, project artifacts, and best practices to help strengthen consistent delivery execution • Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets • Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues • Take the lead in risk reporting and identifying high risk clients, projects, dependencies, and technical delivery concerns for escalation • Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience • Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements • Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly • Stay informed on industry trends and changes and advising clients accordingly • Execute and controlling project management work as an individual across assigned client engagements • Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution • Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion • Create and executing project schedules and revising those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements • Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes • Communicate project resources needed and collaborating with teams to assign individual responsibilities across technical and operational workstreams • Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C-suite interaction • Establish and maintaining positive, collaborative relationships with clients and internal stakeholders

🎯 Requirements

• 6+ years of technical project/program management experience • 5+ years of external client facing experience • Experience leading cross functional technical projects through the full project lifecycle • Strong risk management, issue escalation, stakeholder communication, and executive-ready reporting skills • Consulting or professional services experience, including familiarity with managing cloud or technical projects • Ability to independently manage complex delivery schedules, dependencies, and multi-workstream coordination • Understanding of project management best practices and proven success in a professional services, consulting, or technology delivery environment • Knowledge of frameworks like FedRAMP, FISMA, CMMC, SOC, ISO, HIPAA, HITRUST, PCI, etc. • Knowledge of AWS, Azure, or GCP platform capabilities and services • Understanding of SecOps, SOC/NOC, vulnerability management, incident response, disaster recovery, and continuous monitoring • Understanding of the fundamentals of change management processes & procedures • Excellent communication skills including executive level communication experience • Hybrid, Agile, or iterative delivery methodology experience • Strong presentation, facilitation, and organizational skills • Experience using technology automations, workflow tools, or AI-enabled approaches as part of process improvement strategies • Ability to provide mentorship and coaching to help other team members enhance their technical and consulting skills • Bachelors degree in Computer Science, Information Systems, Cybersecurity, Business Administration or related field • US citizenship (required due to client contractual requirements)

🏖️ Benefits

• paid parental leave • flexible time off • certification and training reimbursement • digital mental health and wellbeing support membership • comprehensive insurance options