Associate Security Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coalition Technologies

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Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Coalition Technologies is a leading digital marketing agency specializing in search engine optimization (SEO), pay-per-click (PPC) advertising, and web design. With a proven track record of success, the company has generated substantial revenue growth for clients across various industries by leveraging data-driven strategies and advanced technology. Coalition focuses on building lasting relationships with clients, providing customized solutions that maximize their online presence and profitability.

📋 Description

• Provide technical support through the team’s case-management channels and scheduled customer conversations • Investigate complex, ambiguous, or novel customer issues from initial report through resolution, escalation, and follow-up • Work closely with Threat Engineering on threat-related questions, investigations, and customer concerns • Understand customers’ environments, goals, technical proficiency, and risk tolerance to provide appropriately scoped guidance • Analyze security data, product behavior, case history, and customer context to determine what happened and recommend next steps • Provide clear, actionable recommendations and explain how they improve customer security outcomes • Translate technical security concepts, findings, risks, and limitations for technical and non-technical audiences • Balance high-throughput case handling with depth, care, and technical accuracy • Coordinate with Threat Engineering, Product, Engineering, Security, and other internal partners on investigations, product fixes, and cross-functional actions • Become a subject-matter expert on supported products and services • Identify customer pain points and turn observations into actionable feedback • Lead or contribute to initiatives improving support quality, escalation paths, guidance, tooling, and collaboration • Create and maintain documentation, runbooks, knowledge bases, case guidance, and customer-facing content • Document investigations, decisions, resolutions, known issues, and open questions • Represent Wirespeed as a technical expert to customers and internal stakeholders • Mentor peers, share knowledge, and participate in an on-call or after-hours support rotation as applicable

🎯 Requirements

• 3 or more years of experience in security analysis, incident response, security product support, technical support, or a related field • Practical understanding of common cyber threats and how security issues manifest in real-world environments • Strong investigative judgment, including the ability to assess urgency, recognize severe threat-related concerns, and escalate them appropriately to Threat Engineering • Experience advising technical and non-technical stakeholders with clear, prioritized recommendations tailored to their environment and goals • Excellent communication, documentation, and customer-service skills, with the ability to quickly become a subject-matter expert in new products and workflows • Demonstrated ownership of complex cases and projects, with the autonomy to manage multiple priorities in an ambiguous, fast-paced environment • Ability to collaborate effectively across Support, Threat Engineering, Product, Engineering, Security, and other internal teams

🏖️ Benefits

• 100% of your private health insurance premiums on the approved health plan cover* for you and your dependents at the Base Tier 0 Australian Government Rebate pricing • 20+ paid holidays • 12% employer pension contribution • Annual home office stipend • Headspace and Wellhub Global Digital Plan • Competitive compensation and opportunity for advancement • Remote-first culture

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