Associate Director – HLS

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Coastal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

💰 Series unknown on 2020-07

Consulting • SaaS • Artificial Intelligence

Coastal is a professional services consultancy that helps organizations turn Salesforce, Snowflake, data, and AI into measurable business outcomes. Coastal emphasizes outcome-first engagements, cross-cloud delivery teams fluent in industry context, AI-driven accelerators to shorten timelines, and ongoing post-go-live evolution to compound value. Backed by Tata Consultancy Services and highly rated by customers and partners, Coastal focuses on cloud integration, CRM/Salesforce implementations, data & AI platform work, and industry-specific delivery for sectors like public sector, telecom, nonprofit, manufacturing, and high tech.

📋 Description

• Responsible for building and maintaining deep client relationships, scoping complex projects, and expanding Coastal Cloud's share of wallet within an existing HLS account portfolio. • Accountable for bookings, revenue, and customer satisfaction (CSAT) metrics across the assigned HLS portfolio. • Build executive-level relationships (C-suite, clinical leaders, VP of Digital Health) on accounts, serving as a trusted advisor and the primary point of escalation for project teams. • Participate in and lead aspects of the proposal development process for healthcare clients, contributing to the development of proposal pricing strategies and Statements of Work (SOWs). • Lead executive-level discussions around patient journeys, member engagement, clinical workflows, provider relations, and commercial life sciences operations. • Mobilize, manage, and mentor engagement teams, ensuring functional consultants and architects understand the unique nuances of healthcare delivery. • Define deliverable structures, oversee project kick-offs, sprint planning, working sessions, and sprint reviews to ensure successful project delivery in complex health-tech environments. • Manage project quality, risk, and timeline constraints, ensuring all technical deliverables align with healthcare regulations (HIPAA, FDA, HITRUST). • Match the deliverables of the SOW or Change Order with what needs to be achieved against the capacity of the team, especially concerning integrations with legacy clinical systems (EHR/EMR like Epic/Cerner) or payer data systems. • Ensure projects achieve targeted profitability, focusing on strong margin management, accurate forecasting, and overall project health. • Enact continuous improvements to the project delivery process, incorporating industry best practices for agile healthcare software delivery.

🎯 Requirements

• 10+ years’ experience in a Consulting environment • Deep domain experience in healthcare operations, such as patient access, care coordination, provider network management, member enrollment, or life sciences commercial operations. • 5+ years’ experience delivering Salesforce or CRM projects • Proven relationship and program management skills with experience growing and developing a strong, trusted-advisor relationship with customers • Project management experience that includes proposals, contract management, pricing, risk management and project staffing • Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor • Salesforce.com and Agile delivery experience required • Participated in Sales and Business Development Efforts • Has domain experience in sales, sales operations, or customer support • Has working knowledge of CRM or Marketing Automation applications, specifically Salesforce • Extremely detail-oriented • Ability to handle stress and last-minute, urgent requests • Must have full-time permanent US work authorization

🏖️ Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!) • Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations • Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage • Competitive quarterly bonus opportunities • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses • A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more • Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events • Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance • Opportunities for accelerated growth, networking, and career guidance and support • Trust, transparency and respect across all levels of the company