Coast Professional, Inc.
501 - 1000 employees
Founded 1976
Coast is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. Our mission is to perform services with the highest standards of integrity, efficiency, and ethics.
General Clerk II
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🔥 7 minutes ago
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Coast Professional, Inc.
501 - 1000 employees
Founded 1976
Coast is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. Our mission is to perform services with the highest standards of integrity, efficiency, and ethics.
📋 Description
• Provides knowledgeable written responses to Federal Student Loan inquiries in a courteous and professional manner. • Assists with answering inbound calls regarding FSA Loan Servicing during high call volume. • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. • Provides administrative support to project and operations management. • Performs repetitive clerical steps and clerical duties requiring general knowledge. • Inputs customer and account data by inputting text based and numerical information. • Reviews data for deficiencies and errors, corrects any incompatibility, and checks output for accuracy. • Outreach to various sources via oral and written communication to make appropriate determinations. • Completes and passes call center customer service training.
🎯 Requirements
• High school diploma or GED required • At least one (1) year of customer service, administrative or call center experience required. • Must reside in the U.S. • Must be a U.S. Citizen. • Must be able to pass a criminal background check. • Must not be delinquent or in default on any federal student loans. • Ability to write using proper grammar and punctuation. • Ability to type a minimum of 23 WPM required. • Must be able to work independently and in a team environment. • Must have excellent interpersonal skills and the ability to organize simultaneous tasks. • Must have the ability to navigate Microsoft Excel spreadsheets.
🏖️ Benefits
• 11 Paid Holidays • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Life insurance • Paid sick time • Paid time off • Paid training • Referral program • Vision insurance
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