Regional Service Operations Manager

🔥 10 minutes ago

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The COATS Company

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201 - 500 employees

Founded 1947

🏢 Enterprise

Automotive • Manufacturing • Enterprise

The COATS Company is a manufacturer of tire changers, wheel balancers, and lifts for light passenger cars and heavy-duty vehicles. Based in Nashville, Tennessee, COATS provides a wide range of automotive service equipment designed to enhance productivity and efficiency in automotive repair shops and dealerships. The company also offers inspections and accessories to support its products, making it a trusted partner for tire dealers and automotive service centers nationwide.

📋 Description

• Drive regional service level performance, ensuring achievement of KPIs, SLAs, and customer satisfaction targets • Provide hands-on leadership and daily facilitation to field service technicians and supervisors • Promote and enforce a strong safety culture, ensuring compliance with all safety policies, procedures, and regulatory requirements • Plan and monitor regional training programs for field service technicians in alignment with corporate standards • Optimize technician productivity through effective scheduling, territory alignment, and workload balancing • Identify opportunities for process improvement and participate in continuous improvement initiatives.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field (or equivalent experience) • 5–8+ years of experience in field service operations, service management, or regional operations leadership • Demonstrated experience leading field-based teams in a multi-location or regional environment • Strong understanding of service metrics, safety compliance, and customer satisfaction drivers • Experience in training, coaching, and mentoring technical teams.

🏖️ Benefits

• Equal opportunity employer • Professional development opportunities